Terms of business

We provide our terms of business to new clients and they are available to all prospective clients on request.

We are confident of the standard of service we offer, but in the event that you have any complaint please contact either the solicitor responsible for the particular matter or our complaints handling solicitor, Stephen Conlan.  This could include a complaint about a bill.

We are committed to resolving issues quickly and operate our own complaints handling system. A copy of our written Complaints Procedure will be provided on request, and complaints will be handled promptly, fairly and effectively in accordance with it.

If we cannot resolve the complaint, you have a right to refer the issue to the Legal Ombudsman. Any such complaint must normally be made within six months of receiving a final written response from us about your complaint or within a year of the act or omission about which you are complaining or you becoming aware of it. The Legal Ombudsman can be contacted at PO Box 6806, Wolverhampton, WV1 9WJ or by telephone on 0300 555 0333 or via www.legalombudsman.org.uk. The Legal Ombudsman may decline to deal with complaints from certain types of clients.

You may also report a solicitor directly to the Solicitors Regulation Authority on their website - www.sra.org.uk/consumers/problems/report-solicitor